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Términos y condiciones

Reservas

Todas las reservas se realizarán por correo electrónico, a la siguiente dirección: info@arctic-adventure.es. Mandaremos la confirmación o una proposición para un viaje alternativo en un máximo de 2 días laborales después de que hayamos recibido la reserva. Por favor, compruebe la información mandada por nosotros cuidadosamente. Si encuentra alguna diferencia con lo que había reservado, le rogamos ponerse en contacto con nosotros dentro de los siguientes 2 días laborales.

Pasado este periodo, una reserva confirmada por Arctic Adventure se considerará vinculante para el cliente/la agencia que la ha hecho.

Condiciones de cancelación

Cancelación de vuelos y cruceros en Groenlandia:

Air Greenland: 72 horas después de hacer la reserva, los billetes aéreos tienen que estar pagados y emitidos – si no la reserva se cancela automáticamente por parte de la compañía aérea.

Después de emitir los billetes aéreos el depósito de vuelo no se puede devolver en ningún caso.

Air Iceland: Los billetes de Air Iceland se emiten automáticamente a las 72 horas después de reservar. Cambios o cancelaciones en estas 72 horas son gratuitos.

Después de las 72 horas y hasta 8 semanas antes de la salida: Se cobrará un 10% del importe del billete aéreo para cualquier cambio. La cancelación implica un gasto del 20% del depósito del vuelo.
6-8 semanas antes de la salida: Se cobrará un 20% del importe del billete aéreo para cualquier cambio. La cancelación implica un gasto del 40% del billete aéreo.
4-6 semanas antes de la salida: Se cobrará un 30% del importe del billete aéreo para cualquier cambio. La cancelación implica un gasto del 60% del depósito del vuelo.
2-4 semanas antes de la salida: Se cobrará un 40% del importe del billete aéreo para cualquier cambio. La cancelación implica un gasto del 80% del coste del vuelo.
Hasta 2 semanas antes de la salida: Se cobrará un 50% del importe del billete aéreo para cualquier cambio. La cancelación implica un gasto del 100% del coste del vuelo.

En caso de NO-SHOWS de vuelos de Air Iceland se cobrará el 100% del coste del vuelo.

El pago del depósito del vuelo tiene que estar re-confirmado por parte del agente.

Atlantic Airways: Las mismas condiciones que Air Iceland.

Arctic Umiaq Line/DiskoLine: Las mismas condiciones que Air Greenland.

Cancellation of land arrangement:

Después de la confirmación de la reserva y hasta 5 semanas antes de la salida: ningún coste
5-1 semanas antes de la salida: Se cobrará el 50% de los servicios en tierra más el porcentaje no reembolsable del billete aéreo.
Dentro de los 7 días antes de la salida: Se cobrará el 100% de los servicios en tierra más los gastos de billetes aéreos no reembolsables.

Pago

Cuando aceptamos una reserva, mandamos una confirmación de la misma donde se indica claramente el importe del depósito del vuelo requerido. Este depósito debe ser reconfirmado y pagado en un máximo de 48 horas desde el momento en que le notificamos la confirmación de la reserva.

Viajes a las Islas Feroe tanto como servicios en tierra en Islandia & Groenlandia tienen que estar pagados 8 semanas antes de la salida.

Bonos

Arctic Adventure emite el itinerario y documentos del viaje en cuanto se recibe el último pago o según acuerdo.

Para muchos servicios en Groenlandia como servicios de hoteles o excursiones contratadas, especialmente en Ilulissat y otros sitios donde Arctic Adventure tiene su propio personal no se necesita un bono específico, la lista de servicios contratados que forma parte del itinerario es suficiente. Tampoco para vuelos a/dentro de Groenlandia se necesita un billete aéreo. Es suficiente presentarse con su pasaporte en el check in.

Responsabilidad

Arctic Adventure ApS reserves the right to alter routes, itineraries or time tables if this should be necessary; we stress that the capacity of hotels and transportation in Greenland is limited: This fact sometimes forces us to alter itineraries.
Tours are subject to the conditions of the contractors providing such transportation or services. No responsibility is accepted for losses nor expenses due to delays or changes in flights or other services, injury, sickness, accidents, strikes, damage, negligence, weather, war or other causes. All such losses and expenses are to the personal responsibility of the traveler. Participants should insure privately as they wish.
Important note
Arctic weather conditions and limited capacity in Greenland may cause traffic delays resulting in interruptions, limitations or changes in the itinerary.
This may result in extra expenses to cover meals, hotel accommodation and/or transportation not foreseen in the programme. Such expenses have to be paid directly by passengers themselves. Arctic Adventure ApS cannot accept any responsibility, economic or otherwise for such changes.

Nota importante

Las condiciones meteorológicas en el ártico y la capacidad limitada en Groenlandia pueden resultar en retrasos del tráfico llevando a interrupciones, limitaciones o cambios del itinerario.

Eso puede resultar en gastos adicionales para comida, alojamiento en hotel y/o transporte no mencionado en el programa. Estos gastos son enteramente responsabilidad del viajero. El operador no puede asumir ninguna responsabilidad, ni económica ni otra debido a estos cambios.

Realizar una reserva con nosotros, implica la aceptación de estas condiciones especiales.

Booking

Bookings can be made by e-mail or fax. Confirmation or alternative tours will be returned to you no later than 2 working days after your booking has been received. Please check the confirmation sent by us carefully. If there is any deviation from what you have requested - please contact us within 2 working days.

When booking has been confirmed by Arctic Adventure it is binding for the agent/client, who make the booking

2 Cancellation terms

Cancellation of flights and cruises in Greenland:

Air Greenland: 72 hours after reservation have been made the flight tickets must be paid and issued - otherwise the reservation will be cancelled automatically by airline.

Payment of flight deposit must be reconfirmed and paid by agent as a non refundable deposit. After issuing tickets cannot be refunded whatever the reason.

Air Iceland: Air Iceland tickets will be automatically issued 72 hrs after booking. Changes/cancellations within the 72 hrs deadline are free of charge.

After 72 hrs and up to 8 weeks prior to departure: Changes (of ANY kind) will cost 10% of the flight cost .Cancellation will cost 20% of flight deposit.

6-8 weeks prior to departure: Changes (of ANY kind) will cost 20% of flight costs. Cancellation will cost 40% of flight costs

4-6 weeks prior to departure: Changes (of ANY kind) will cost 30% of flight costs. Cancellation will cost 60% of flight costs

2-4 weeks prior to departure: Changes (of ANY kind) will cost 40% of flight costs. Cancellation will cost 80% of flight costs

Up to 2 weeks prior to departure: Changes (of ANY kind) will cost 50% of flight costs. Cancellation will cost 100% of flight costs

NO-SHOWS on Air Iceland flights are charged 100% of the flight cost.

Payment of flight deposit must be reconfirmed by agent.

Atlantic Airways: Atlantic Airways tickets must be issued 7 days after reservation. No changes are permitted after issue.

Cancellations up until 30 days before departure will cost 50% of the flight cost. After that tickets are non refundable.

Noshows are non refundable.

Arctic Umiaq Line/Disko Line: Same conditions as Air Greenland

Cancellation of land arrangement:

After reservation is confirmed and until 5 weeks prior to departure:

5 - 1 week prior to departure:

Cancellations received by Arctic Adventure between 5 and 1 week prior to departure are charged 50% of the land arrangement + costs of non-refundable portion of flight tickets.

Later than 7 days prior to departure:

Cancellations received by Arctic Adventure later than 1 week prior to departure are charged 100% of the land arrangement + costs of non-refundable flight tickets.

Payment

When we confirm a booking an order confirmation will be issued clearly stating the required deposit.

The flight deposit must be reconfirmed/paid by agent no later than 3 days after reservation have been confirmed to you.

Arrangements to The Faroe Islands as well as land arrangement in Iceland and Greenland must be paid 8 weeks prior to departure.

Vouchers

Arctic Adventure will issue travel itinerary/documents when payment has been received or according to agreement.

If you have an agreement regarding later payment, your clients should always bring along a voucher, issued by your company, stating requested services for which you will be responsible.

Liability

Tours are subject to the conditions of the contractors providing such transportation or services. No responsibility is accepted for losses nor expenses due to delays or changes in flights or other services, injury, sickness, accidents, strikes, damage, negligence, weather, war or other causes. All such losses and expenses are to the personal responsibility of the traveler. Participants should insure privately as they wish.

Important note

Arctic weather conditions and limited capacity in Greenland may cause traffic delays resulting in interruptions, limitations or changes in the itinerary.

This may result in extra expenses to cover meals, hotel accommodation and/or transportation not foreseen in the programme. Such expenses have to be paid directly by passengers themselves. The tour operator cannot accept any responsibility, economic or otherwise for such changes.