Booking
Bookings can be made by e-mail or fax. Confirmation or alternative tours will be returned to you no later than 2 working days after your booking has been received. Please check the confirmation sent by us carefully. If there is any deviation from what you have requested - please contact us within 2 working days.
When booking has been confirmed by Arctic Adventure it is binding for the agent/client, who make the booking
2 Cancellation terms
Cancellation of flights and cruises in Greenland:
Air Greenland: 72 hours after reservation have been made the flight tickets must be paid and issued - otherwise the reservation will be cancelled automatically by airline.
Payment of flight deposit must be reconfirmed and paid by agent as a non refundable deposit. After issuing tickets cannot be refunded whatever the reason.
Air Iceland: Air Iceland tickets will be automatically issued 72 hrs after booking. Changes/cancellations within the 72 hrs deadline are free of charge.
After 72 hrs and up to 8 weeks prior to departure: Changes (of ANY kind) will cost 10% of the flight cost .Cancellation will cost 20% of flight deposit.
6-8 weeks prior to departure: Changes (of ANY kind) will cost 20% of flight costs. Cancellation will cost 40% of flight costs
4-6 weeks prior to departure: Changes (of ANY kind) will cost 30% of flight costs. Cancellation will cost 60% of flight costs
2-4 weeks prior to departure: Changes (of ANY kind) will cost 40% of flight costs. Cancellation will cost 80% of flight costs
Up to 2 weeks prior to departure: Changes (of ANY kind) will cost 50% of flight costs. Cancellation will cost 100% of flight costs
NO-SHOWS on Air Iceland flights are charged 100% of the flight cost.
Payment of flight deposit must be reconfirmed by agent.
Atlantic Airways: Atlantic Airways tickets must be issued 7 days after reservation. No changes are permitted after issue.
Cancellations up until 30 days before departure will cost 50% of the flight cost. After that tickets are non refundable.
Noshows are non refundable.
Arctic Umiaq Line/Disko Line: Same conditions as Air Greenland
Cancellation of land arrangement:
After reservation is confirmed and until 5 weeks prior to departure:
5 - 1 week prior to departure:
Cancellations received by Arctic Adventure between 5 and 1 week prior to departure are charged 50% of the land arrangement + costs of non-refundable portion of flight tickets.
Later than 7 days prior to departure:
Cancellations received by Arctic Adventure later than 1 week prior to departure are charged 100% of the land arrangement + costs of non-refundable flight tickets.
Payment
When we confirm a booking an order confirmation will be issued clearly stating the required deposit.
The flight deposit must be reconfirmed/paid by agent no later than 3 days after reservation have been confirmed to you.
Arrangements to The Faroe Islands as well as land arrangement in Iceland and Greenland must be paid 8 weeks prior to departure.
Vouchers
Arctic Adventure will issue travel itinerary/documents when payment has been received or according to agreement.
If you have an agreement regarding later payment, your clients should always bring along a voucher, issued by your company, stating requested services for which you will be responsible.
Liability
Arctic Adventure ApS reserves the right to alter routes, itineraries or time tables if this should be necessary; we stress that the capacity of hotels and transportation in Greenland is limited: This fact sometimes forces us to alter itineraries.
Tours are subject to the conditions of the contractors providing such transportation or services. No responsibility is accepted for losses nor expenses due to delays or changes in flights or other services, injury, sickness, accidents, strikes, damage, negligence, weather, war or other causes. All such losses and expenses are to the personal responsibility of the traveler. Participants should insure privately as they wish.
Important note
Arctic weather conditions and limited capacity in Greenland may cause traffic delays resulting in interruptions, limitations or changes in the itinerary.
This may result in extra expenses to cover meals, hotel accommodation and/or transportation not foreseen in the programme. Such expenses have to be paid directly by passengers themselves. The tour operator cannot accept any responsibility, economic or otherwise for such changes.
When booking you and your clients agree to these special conditions!
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